Help Desk

Conxxus Questions

Who do I contact if I'm having a problem?
What local number should I be using to dial?
What is my billing cycle?
How do I change my username or password?
Can I suspend my services while I'm on vacation?
I have a 56K modem but only connect at 33.6K-Why?
Can I set Conxxus up on two different computers?
Can we use Conxxus with MacIntosh? Windows 3.1?
Can I use my Conxxus e-mail address with WEB TV?
WEB TV set up asks me for a log in name and password-
I have WEB TV and it asks me for a primary and secondary phone number-
When I try to connect, I receive a busy signal-
How do I use Conxxus's Web Mail?
How do I use the Members Only site?


Internet Questions

What is TCP/IP?
How do I know if I have Internet Explorer 4.0 or 5.0?
How do I change my opening start page?
I try to access a Web page and it times out-
I cannot receive my hotmail or yahoo e-mail-


Personal Webpage Questions

What is FTP?
How do I upload my personal web page?

E-mail Questions

Can I use my AOL with Conxxus?
I can send e-mail but I can't receive any-
How do I forward a message?
How do I reply to a message?
How do I send mail using my address book?
What is an attachment?
How do I view attachments?
Why can't I read an attachment?
Can we e-mail others who are not on Conxxus?
Can I check my e-mail from another location?
Can I get two e-mail accounts?


Who do I contact if I'm having a problem?

You can call Conxxus Monday through Friday from 8:00 a.m. to 5:00 p.m. at 1-877-455-4266 or 379-2155. Our technical support number can be reached 24 hours a day, 7 days a week at toll-free 1-877-455-4266.

What local number should I be using to dial?

Please call our office to get the local dial-up number for your location.

*Each customer is responsible for choosing a dial-up number that is designated as a local call. Please verify this information through your local phone company.

What is my billing cycle?

We bill starting on the first business day of each month. Your payment is due the 15th of the month.

How do I change my username or password?

Call Conxxus or stop in the office and we will change it for you. The next time you connect to the Internet, enter your new username and password. To change your username and password in Outlook Express click here or click here for Netscape Messenger.

Can I suspend my services while I'm on vacation?

Yes, just call or stop in the office and we will take care of it!

I have a 56K modem but I only connect at 33.6K - Why?

The highest anyone will ever connect with a 56K modem is 53K (this is regulated by the FCC). Phone companies only need to provide residents with good quality voice connection. There are many reasons why the connection is not made at a high speed:   

  • ModemPhone LinesMoisture in the phone boxes
  • Internal phone wiring
If you have additional questions regarding connecting please contact Conxxus.

Can I set Conxxus up on two different computers?

With dial-up Internet you can have multiple connections but only one computer can be connected at a time.
With wireless Internet, you will need a router to have multiple connections.

Can we use Conxxus with Macintosh? Windows 3.1?

Yes

Can I use my Conxxus e-mail address with WEB TV?

Yes, when you e-mail people through WEB TV, your WEB TV e-mail address will be attached to the e-mail not Conxxus's e-mail address. We suggest you use your WEB TV e-mail address.

WEB TV set up asks me for a log in name and password.


Use your Conxxus username and password.

I have WEB TV and it asks me for a primary and secondary phone number.


For the primary phone number, enter the local Conxxus dial-up number. A secondary phone number is not necessary.

When I try to connect using dial-up, I receive a busy signal.

Is it a fast or a normal busy signal?
   Fast-this means that the phone company's circuits are all busy.
   Normal-this means that Conxxus's modems are full. Conxxus continually
   increases the number of modems to keep busy signals to a minimum.

What is TCP/IP?

Transmission Control Protocol/Internet Protocol is a group of protocols used to connect hosts.

How do I know what version of Internet Explorer that I have?

   Open Internet Explorer
   Click on Help
   Click on About Internet Explorer

How do I change my opening start page?

In Internet Explorer-
   Go to Tools
   Click on Internet Options
   Click on the General Tab
   Under Home Page, highlight what is in the box and delete it
   Type in the address you want as your home page
   Click Apply
   Click OK

In Netscape-
   Go to Edit
   Click on Preferences
   Under Home Page, highlight what is in the box and delete it
   Type in the address you want as your home page
   Click OK


I try to access a Web page and it times out.

The actual site may be having problems or too many people are trying to access the site.

I cannot receive my hotmail or yahoo e-mail.

Contact hotmail or yahoo directly.

What is FTP?

File Transfer Protocol is the protocol used to send files on the Internet.

Can I use my AOL with Conxxus?

Yes, just log on to Conxxus and then go to AOL's home page.

I can send e-mail but I can't receive any-

Make sure you are clicking on Send and Receive or Get Msg. If you still can't get e-mail click here.

How do I forward a message?

In Outlook Express and Netscape Messenger-
   Open the message you want to forward
   Click forward at the top of the message
   Enter the address to send to
   Send message

How do I reply to a message?

In Outlook Express and Netscape Messenger-
   Open the message you want to reply to
   Click reply at the top of the message
   Enter the address to send to
   Send message

How do I send e-mail using my address book?

In Outlook Express-
   Click on New Mail at the top of the screen
   Click on the book to the left of To:
   Click on the name you want
   Click To:
   Click OK
   Type message and send

In Netscape Messenger-
   Click New Msg
   Click on Address at top of screen
   Click on the name you want
   Click To:
   Click OK
   Type message and send

What is an attachment?

A file sent along with an e-mail for you to view.

How do I view attachments?

Double click on the message. Then double click on the attachment to open it.

Why can't I read an attachment?

There could be 2 reasons:

   a) The sender attached a blank attachment.

   b)You may not have the proper program. Some attachments require certain programs to view them.
       If you don't have the correct program, the attachment may not be viewable.

Can we e-mail others who are not on Conxxus?

Yes, you can e-mail anyone in the world who has an e-mail address.

Can I check my e-mail from another location?

Yes, just log on to the internet and go to mail.conxxus.com and enter your e-mail address and password.

Can I get two e-mail accounts?

Yes, but an additional charge may apply.